Methods of Payment

 

Q1 What are the payment options / method available @ organicoasis.com.my?
A1

We accept:
1. Credit Card payment:

  • Visa or Mastercard
  • Visa or Mastercard via PayPal

Or,
2. Direct Debit (via your savings or current account for these selected banks*):

  • CIMB Bank
  • Maybank
  • RHB Bank
  • Public Bank
  • Hong Leong Bank
  • Bank Islam

Or,
3. Cash On Delivery (For purchase worth RM500 or above; Coverage limited to selected areas in Klang Valley ONLY; Please e-mail us if you have any inquiries.)

   
Q2 What are the credit cards accepted by organicoasis.com.my?
A2 We accept all local and foreign credit cards that are supported by PayPal payment channels.
   
Q3 Is supplementary credit card accepted?
A3 Yes, supplementary credit card is accepted if the supplementary credit card's holder purchases the products for himself/herself.
   
Q4 What is the accepted currency to buy @ organicoasis.com.my?
A4 All price displays in organicoasis.com.my are in Ringgit Malaysia (MYR). To see price in US Dollars, change your currency by switching currency type to "US$" on top of the webpage.
   
Q5 Can I buy from organicoasis.com.my without creating an account with the respective banks?
A5 No.
For Credit Card:
  • You will need to have a Paypal User Account. Create a PayPal account for Free at www.paypal.com/my.
For Direct Debit via selected banks*:
  • You will need to have your own online banking User ID and Password.
   
Q6 How do I register a credit card prior to buying @ organicoasis.com.my?
A6 If you intend to pay via Credit Card via PayPal, you are required to have an existing PayPal account. For new sign-up, you can do so for Free at www.paypal.com/my.
   
Q7 What payment status will I receive for buying @ organicoasis.com.my?
A7 Payment Status includes:
 
Payment Status
Pending Payment request is pending for approval from bank/PayPal
Successful Payment request has been approved by bank/PayPal
Failed Payment request has been rejected by bank/PayPal
Incomplete Payment details incomplete/Payment has been cancelled by customer
   
Q8 I forgot my password for online banking account / PayPal account. How do I obtain a new one?
A8 You are required to contact your respective banks/PayPal to reset your password.
   
Q9 Is 3rd party payment allowed?
A9 No, you need to use your own user account (banks/PayPal) to purchase products from organicoasis.com.my.
However, if payment is made through a 3rd party account/PayPal, organicoasis.com.my will not be held liable for it and payment will not be refunded. Therefore, it’s advisable for you to keep your account password safe, secured and accessible only by yourself.
   
Q10 I have a dispute on my billed amount. What should I do?
A10 You are required to contact your respective banks/PayPal on the dispute.
   
Q11 Is there any limited amount (Ringgit Malaysia) to buy @ organicoasis.com.my? This refers to debit and credit card transactions.
A11 For Credit Card transaction:
  • PayPal User: According to your credit card credit limits availability or PayPal authorized limit (if applicable).
For Direct Debit transaction (selected banks*):
  • According to the amount available in your savings or current bank account.
   
Q12 Do I need a Pin Number to make payment online?
A12

At the final step at “Payment” page of the online buying process, a separate Online Banking or PayPal window will pop-up. You will be required to key-in your User ID and Password.
For Direct Debit, payment channel additional security password may be required by the respective banks to confirm the payment (e.g. TAC).
If you intend to pay via Credit Card, you are required to login to your PayPal account.

Step 1: Choose "

Step 2: Click "Payment Options" to see more payment methods.

Step 3: Click "PayPal" if you want to pay your order via PayPal.

   
Q13 How will I receive the payment confirmation and how long will it take to receive the confirmation?
A13 You will receive a notification from organicoasis.com.my to your email address which was indicated in the registration during the online purchase.
The email will be sent to you within 24 hour upon receiving payment confirmation from your corresponding bank.
   
Q14 I did not receive the payment confirmation via email. What should I do?
A14 You can either:

(Note: Payment confirmation will be sent within 24 hours)

   
Q15 I have query on my payment with direct debit bank or credit card with PayPal, what number can I call?
A15 Below are the Customer Service Helpline which may be of assistance to you:

  1. PayPal: Customers should always check their payment status online from their PayPal account.
    Alternatively, call 603-7723 7155. Mon - Fri (8am - 10pm) & Sat & Sun (9am - 6pm).
  2. Maybank: 1-300 88 6688 or 603-7844 3696 (International)
  3. CIMB: 1-300 880 900 or 603-2295 6100 (International)
  4. RHB: 603-9206 8228
  5. Public Bank: 1-800 22 5555
  6. Hong Leong Connect: 603-7626 8899 

  7. Bank Islam: 603-2690 0900

 

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