Return & Refund Policy

Return & Refund Policy

OrganicOasis.com guarantees that you will be satisfied with our services and products. We will never let any of our customers suffer any loss.

In case you receive any defective items from us, please notify us immediately upon receipt of the relevant item. We will bear the responsibility of accepting your return according to our Return and Refund Policy.

DEFECTIVE ITEMS

If you receive a damaged or defective item, please email us the order number & the product condition within 14 days of delivery to obtain an authorization for returns. Unauthorized returns may be refused or disregarded.

Please note that unauthorized returns may be refused or disregarded.

If we authorize a return, we will provide you with an RMA (Return Merchandise Authorization) number and instructions for sending the damaged or defective items to us.
 

If we authorize a return, we will provide you the instructions for sending the damaged or defective items to us.

These damaged/defective items must be returned to us securely packaged and wrapped.

After we received the product, we will examine and test the defective item(s).

If we find the defect described in your message, we will ship you a replacement for the defective item(s). Otherwise, the original item will be shipped back to you.

Reports of defective products on a replacement shipment will not be entertained.

It generally takes about 1-2 weeks to process a return.

We recommend that you send your return via a reliable carrier and we are not responsible for lost returns.


UNOPENED, IN ORIGINAL PACKING AND IN GOOD CONDITION

You may choose to return only unopened items that are in their original packaging and are in good condition, provided you are willing to bear the shipping costs.

You may choose to return any unopened items that are in their original packing and in good condition. OrganicOasis.com is not responsible for the shipping cost. Please email us within 14 days of delivery to obtain an authorization for returns. Unauthorized returns may be refused or disregarded.

If we authorize a return, we will provide you with an RMA (Return Merchandise Authorization) number and instructions for sending the returning items to us.

These items must be returned to us securely packaged and wrapped.

Customers returning an unopened item that is in its original packing and in good condition will receive a full refund as Organic Oasis credit on the price of that item. However, shipping and handling charges for the order will not be refunded. Please note that before providing a refund for any returned product we will first verify its condition.

It generally takes about 1-2 weeks to process a return. We recommend that you send your return via a reliable carrier and we are not responsible for lost returns.

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